Frequently Asked Questions

Your student ID number is the University Identification number (UID) that was assigned to you when you were admitted to the university. This is a 9-digit number that you can find on your Redbird Card.

Additionally, each student is assigned a billing ID number that is 10 digits long, beginning with 100. This number can be found in the top-right corner of your bill and is designated as an EMPL ID. Student Accounts can use either identification number to find your account.

Textbooks are considered an out-of-pocket expense and are not billable through Illinois State University. You can purchase textbooks at either of our two local bookstores on campus, Barnes & Noble and Alamo II, or online at a site of your choosing.

We recommend that student’s sign up sponsoring parties as an Authorized User. This grants online access to the financial part of the student account, ability to view the eBill statement, and make online payments. This also allows the Student Accounts Office staff permission to speak with the Authorized User about account information.

Authorized User information is confidential. Payment methods saved under the Authorized User are not viewable on the student's portal. If there are multiple Authorized Users on an account, they can not see any information regarding other users.

For instructions on becoming an Authorized User, visit our How-To Sign up an Authorized User guide.
For guidance navigating the online billing portal as an Authorized User, visit our comprehensive list of How-To Guides.

A student health insurance fee is automatically assessed to all students who register for 9 or more credit hours during the fall and spring semesters or 6 or more credit hours during the summer semester. This fee is included in the mandatory fees charge on the billing statement and can be seen itemized on the student’s online billing portal.

This world-wide health insurance plan is designed to provide excellent coverage whether you are enrolled in another insurance plan or not. Please contact Student Health Insurance Office at (309) 438-2515 or visit the Student Health Insurance web site for more information.

Insurance Reduction
Students who are assessed the student insurance fee can apply for a waiver. This waiver must be completed each semester you want to waive student insurance. The waiver application and semester deadlines are listed on the Student Health Insurance web site.

The Financial Responsibility Agreement (FRA) is an acknowledgement of responsibility for payment in full of all charges accrued for the semester the agreement is signed for. These charges include student account charges for tuition and fees as outlined in the University’s Billing Brochure, late charges, and any additional costs which may be incurred by the University in collection of these debts.

Students must complete the Financial Responsibility Agreement each semester prior to registering. If this is not completed, you will see a hold on your My.IllinoisState account. To complete the Financial Responsibility Agreement, visit your To Do List, or follow our How-To Guide for the FRA.

There are different types of holds that may limit various permissions, such as registering for classes. Check your Holds in My.IllinoisState to learn more information about the hold and which university department assigned it.

There are three kinds of Student Accounts holds in addition to the Financial Responsibility hold detailed above:

Past Due – No ISU Transcript
This hold does not block your registration. The hold prevents you from requesting an official copy of your grades from Illinois State University until your account is paid in full (or up-to-date if currently enrolled). Visit your online billing portal to review your balance and make a payment.

Past Due – No Registration
This hold does block your registration. Visit your online billing portal to review your balance and make a payment. The hold will be released the day after your payment posts. Please call or visit Student Accounts if you need the hold released the same day.

Return Check or E-check Revoked
If a check does not go through, regardless of reason, there will be a hold placed on the account. For more information, please review our E-Check Policy.

If you are needing information on charges, payments or grades to give to an employer, it is available through your online billing portal and your Student Service Center. Follow the steps in the How-To Guide for Tuition Reimbursement Requirements to ensure you have everything you need.

The information gathered in these steps has been approved by State Farm Insurance for their employees.

Students can cash checks at the Cashier’s Office in the Student Accounts Building. The Cashier’s Office handles personal checks, ISU Student Payroll checks, and ISU refund checks. For more information, visit the Cashier’s Office website.

Tuition and mandatory fees are charged at a per-credit-hour rate for undergraduate or graduate students. Rates for undergraduate students will depend on when you started at Illinois State University. Please view Billing & Tuition Information for more information.

Mandatory fees are a portion of the cost of attendance to cover administrative costs of having services available to all students, whether or not they opt to take advantage of the services. View the Explanation of Mandatory Fees page for information regarding the specific fees included.

Depending on your tuition rate table, some students that are taking special programs may be assessed outreach - fcr fees per semester hour instead of mandatory fees. See individual tuition tables for rates.

The Outreach-FCR Fee is charged based on a per-hour rate like mandatory fees. This fee covers costs associated with the various methods of delivering online/off-campus instruction for students in contracted programs or non-campus locations that are not otherwise enrolled in university courses. Students only assessed the Outreach FCR Fee are not charged student insurance unless they opt into it, regardless of the number of credit hours.

If you are receiving credit towards your degree for your internship, you will be charged for tuition and fees. Although you may not be on campus attending a course, there are many costs involved for Illinois State University to create and manage an internship opportunity for you that provides the enrichment needed to justify credit towards your degree.

Costs associated with providing internships for our students include such things as:

• Vetting and creating contracts and relationships with employers to recruit Illinois State University students for internships.
• Providing and preparing students with career development skills and resources needed to be successful in their internship.
• Working with departments and different faculty to develop the curriculum and specific internship requirements to ensure internship opportunities meet the established requirements and are deserving of credit towards the student’s degree.
• Hosting internship fairs twice per year for both students and employers.
• Creating and managing individual contracts for each student who will be engaging in an internship. The contract is between the internship site, Illinois State University, and the student. It explains the student and site expectations, grading criteria, etc.
• Assigning an internship supervisor and/or faculty member to the internship course to supervise the internship. This person has regular contact with the site supervisor and the student to review how the internship is progressing, solve problems as they occur, grade assignments, evaluate progress, meet with students onsite or periodically at ISU, and assign grades for work completed.

Yes. Tuition and Mandatory Fees, housing charges, and meal plans are on the same billing statement. They are listed separately on the billing statement and can be viewed in the online student billing portal. For more information on what charges are on the bill, view Billing & Tuition Information.

Bills can be viewed online by students and Authorized Users. Paper statements are not mailed out.

For more information, please view the online guide for How to View and Online Statement.

You can access your account balance through your online billing portal. Online access is granted to students and Authorized Users. To register someone as an Authorized User, view the online guide for How to Set Up an Authorized User.

Students can log in through the Finances tab in My.IllinoisState by scrolling down to the Student Accounts section and selecting “Pay/Review My Account”.

Authorized Users can log in through the Authorized User Login button on the Student Accounts Homepage.

Each semester, students have the option of paying in full or utilizing a payment plan. Payments may be made online, through the mail, or in-person at the Student Accounts Office. For more information, view Payment Options.

For How-To Guides on making a payment through the billing portal, view How to Make an Installment Payment or How to Make an Individual Payment.

Yes, credit card payments are accepted online through the student billing portal. Most credit cards are accepted through PayPath. There is a convenience fee that will be charged by the processor for credit card payments.

Delinquent accounts may incur late charges, prevent admission, prevent registration, hold transcripts from being released, and may incur collections efforts by the University.

You should send your 529 checks to the Student Accounts Office.

Please visit Scholarships for information about scholarships and where to send checks.

A refund is generated when there is an excess of funds on the student account. This can happen from having more Financial Aid than charges or from a change in billing after the account has been paid in full. For more information, see our Refunds page.

When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the University Registrar website and the Course and University Withdrawal page for dates and charges that may be assessed to you.

Refunds are based on the charges assessed at the time of withdrawal and the amount of the payments received to that date. If the payment amount is greater than the charges, you will be issued a refund.

The first refund for each semester is available on the Friday before classes start each semester. Refunds continue every Friday throughout the semester. Be sure all requirements in your To Do List are completed to ensure your financial aid disburses in a timely manner.

The earliest date for direct deposit or pickup for your refund check will be the Friday following the email notification that a refund has been generated. Be sure to sign up for eRefunds to avoid the line!

Refunds made payable to the student are available for direct deposit or pickup in our office. Parent PLUS loan refunds made payable to the borrower will be mailed to the address used on the loan application. For more information, visit our Refunds page.

Parent PLUS loan refunds are made payable to the borrower and mailed to the address used on the loan application unless you elected to release excess funds to the student. For more information, visit our Refunds page.

Once your aid is fully processed, it will be applied to your current year charges while accounting for any restrictions that may apply due to type of aid awarded.

Check your To Do List on My.IllinoisState to verify all requirements are completed. You may also contact the Financial Aid Office at (309) 438-2231 or by email at FinancialAid@IllinoisState.edu.

No, financial aid processed through Illinois State will only apply to the semester it is assigned to. Any remaining charges for the current semester must be cleared through personal resources and/or private loans.

1. Log in to your student account and proceed to make a payment.
2. Select TransferMate INTL from the drop down menu.
3. Choose the country you’re paying from and select "review rate"
4. Review your rate.
5. Enter your details
6. Confirm your details
7. Submit Payment
8. Track your payment throughout the process

Find additional details in a video walkthrough on how to make a payment.

All international payments made through TransferMate are completely free of charge, although you may be charged by your bank for making a local transaction.

Domestic transactions are subject to a $20 fee to cover costs.

Once TransferMate has recieved your payment into the local bank account in your country, TransferMate sends your payment the same day from their account to Illinois State University. These payments are generally recieved the same day if payments are received into TransferMates local account in your country before 2pm GMT.

Your payments will automatically be posted to your account within 24-48 hours from payment completion.

Once your payment has been received, the pending payment will be removed and the transaction added to the Payment History in your student account. Additionally, you will receive an email confirming that your payment was successful.

Students may setup authorized users to view their billing information and/or their student bill on his or her behalf. Please note that, in accordance with FERPA, this does not allow the authorized user to view the student’s academic records, course schedule, or other personal information. Authorized users may view student account activity, make payments, and set up payment plans.

Instructions :

1. Log into your MyIllinoisState financial center.
2. On the right-hand side under My Profile Setup, click on the Authorized Users button.
3. Click on Add Authorized User
4. Type the email address and set persmission for your authorized user.
5. An automated email including a link, username, and temporary password will be send to your authorized user. They will use this information ot log in and set up their profile.

After setup is completed, authorized users making tutition payments on your behalf will access the system directly through the dedicated Authorized User login.

Additional Information: Adding an authorized user is your written consent that an individual may view your account information and make payments on your behalf. Authorized users Do Not have access to your saved payment methods, academic records, or other personal information.