Collections Office

The Collections Office is responsible for handling the collection of accounts for those who are no longer enrolled at Illinois State. The office may be reached at (309) 438-3347 or by e-mail at collections@ilstu.edu.

Payment Methods

Payments can be made online, by phone, by mail, or in person. Online payments must be paid by a former student or an Authorized User. Personal checks will only be accepted if you have not had previous returned check items with Illinois State University.

• Online - Online payments are made within the online student billing portal. Students can login through My.IllinoisState.edu. Authorized Users can login through the Authorized User Login available on the Student Accounts Homepage.
• By Phone – You can contact the Collections Department during normal business hours at (309) 438-3347 and pay over the phone using a credit or debit card. There is no fee for this service.
• By Mail – You can mail a check or a money order to the ISU Collection Services Department Campus Box 1210 Normal, IL 61761. Please allow 5-10 business days to receive and process mailed payments.
• In Person – You can make payments in person at the Student Accounts Building. Cashiers accept cash, checks, and money orders. Credit or Debit card payments can also be made in person with a Collections staff member.
• Drop Box – A drop box is located outside of the Student Accounts Building. You can place your payment in the drop box and it will be processed the next business day.

International payments can be processed by:

• TransferMate - Payments can be made in the Students Financial Portal. Just select TransferMate from the Payment Method dropdown.
• Flywire - www.flywire.com/pay/ilstu

For more information on international payments, please visit the International Students Payment Methods page.

Need help with online payments?

1. Open your billing portal online.
• Students: Login to My Illinois State, click the Finance tab from the top navigation bar and select "Pay/Review My Account" from the Student Accounts section.
• Authorized Users: Visit Authorized User Login and login with your personal email and password. Select the "My Profile" tab and choose "Payment Profile" from the drop down menu to add your payment method. Then select the "Make Payment" tab to schedule your payment.
2. Click "Add", verify the payment date, then click "Continue".
• You may schedule a future payment by selecting the calendar icon and choosing a future date for the payment to take place.
• Choose your payment method from the drop-down menu and click "Select". Other saved payment methods may also be available on the list.
• Once you click "Complete", a confirmation screen should appear. The transaction is finished and the payment will post to your account.

• *Please note that after 12 months of non-enrollment at ISU, you will no longer be able to access your My.IllinoisState account. After 12 months, Authorized User access is required to continue making online payments. It is highly recommended that you add yourself as an Authorized User before you lose access to your account!

How to Create an Authorized User

This task must be completed through the student's login. Student login access is available for 12 months after a student is no longer enrolled at ISU. If it has been more than 12 months since you were enrolled at ISU, please contact the Collections Department staff at (309) 438-3347 for assistance setting up authorized user access. Authorized User access must be requested by the former student.

1. Login to My Illinois State
2. Select the Finance tab from the top navigation bar.
3. Scroll down to the Student Accounts section and click "My Authorized Users".
4. On the right-hand side, select "Authorized Users".
5. Select the arrow to display additional information under Add Authorized User.
6. Insert the email address of the person you would like to authorize. You may adjust your preferences with the questions below.
7. Check the box next to "I Agree" and then select continue.
8. An email will be sent with instructions on how to log in and view billing information.